Annual Software Maintenance is commonplace in many industry sectors so it should be no surprise that Merging Technologies believes that it is a responsibility to their customers to offer the best support in the most effective and cost efficient way to keep your system performing at its best.
For a modest annual fee, you can enjoy free software updates and a whole host of other benefits.
The first year of ownership includes the first year of ASM and the value of renewing this on the anniversary of your purchase should be apparent after your 12 months. Merging or your local sales partner will be sending reminders before the ASM expires. This will happen on the anniversary of the purchase date for as long as you have your equipment. Should the ASM be allowed to expire, there are ways to get back on the program that offer positive incentives.
- Free Pyramix/Ovation/VCube updates for the whole year including new full releases.
- Upgrade of all the packs to include all the latest options. For example, if we decide to include an option in a pack, you will get this free of charge as soon as your key is reissued after the ASM renewal. This benefit alone can add up to be more than 3 times the cost of the ASM.
- Access to the Merging Technical Support Hotline free of charge.
- Free key transfers and name changes.
- Free RTX64 keys issued to MassCore customers when moving from 32 to 64 bit operation (must be in possession of SSK-SUD).
- The reassurance that your system will always be up to date. Notifications will be sent out regularly when updates, Hot Fixes or new options are available for download.
- Peace of mind that you can get help when you need it.